Support

Write to us and we reply within two working days. Include your device and, for purchase questions, the date of the purchase.

A purchase didn’t unlock my story

Open the Account screen and tap “Restore purchases”, then “Refresh keys”. Keys appear once the store confirms payment.

How do keys work?

One key unlocks every remaining episode of one story, forever. Keys are only used when you choose to unlock a story.

How do I cancel Talecast Unlimited?

Subscriptions are managed by the App Store or Google Play: open your device’s subscription settings and cancel at least 24 hours before renewal.

I have a new phone

Save an email in the Account screen on your old phone, then sign in with it on the new one to restore keys and unlocks.

How do I delete my account?

In the app, open Account and tap “Delete account”. You can also follow the steps on our account deletion page.